Shipping Policy

Due to the current circumstances around COVID-19, delivery time could take longer than usual. We will continue providing you with the best service possible.

All orders will be despatched within 48 to 72 hours of being placed, with most orders being dispatched the same day. From dispatch, orders sent by Royal Mail Tracked will typically take 2-3 working days to be delivered by the Royal Mail.

You will receive an email confirmation once your item has been dispatched every item is carefully packaged to ensure safe shipment to you. We can only dispatch items to the address you select as your shipping address upon checkout. If you would like your item sent to an alternative address you will need to add the additional address to your before making the purchase.

Some items will take 3-5 working days to be delivered by the Royal Mail it will be notified at the checkout.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

If you need an item in a rush or require a secure tracked service then optional shipping upgrades are available at checkout at an extra cost. We will be pleased to offer combined postage on multiple purchases.

Orders placed on a Friday (after 3pm), Saturday or Sunday will be despatched on the following Monday. (excluding Public Holidays). We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

False Claim

After receiving the item, if any customers make a false claim the information will be passed on to the delivery company. At the end of the investigation, if it was proven that the customer has made a false claim, their details with postcode will be shared with other couriers and also with local authorities. Please bear in mind, this may affect all your future deliveries from UK & Europe retailers.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) Fragrances with obvious signs of use perfumes, aftershave, body lotion, shower gel, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at buy@perfumedirectlondon.co.uk.